A conversation without history
The next team member has to ask what was promised and what happened before.
Dekhval CRM
Every customer.Every follow-up, in view.
For teams handling customer conversations and follow-ups across channels. Keep the history with the customer so the next person can continue the work.
Where the daygoes.
Follow-ups in memory
Open customer work depends on someone remembering to return to it.
Handoffs without context
People repeat questions when a conversation changes hands.
One operation,start to finish.
- 01
Keep the customer history
Bring conversations and relevant customer information into a shared record.
- 02
Respond with context
Use the business knowledge your team provides and route uncertain questions to a person.
- 03
Track the next action
Record who should follow up and what is still open.
- 04
Hand over the whole story
Give the next person the conversation and its context, then keep the follow-up visible.
The enginesinside.
These engines cover related work. The audit confirms which ones your system needs and how they connect to your operation.
Works withwhat you use.
We review your existing tools in the audit and agree each connection before the build. The scope includes how access, approvals and exceptions will work.
- Your customer records
- Your messaging channels
- Your existing CRM
From manual workto a connected flow.
History
- Before
- Context scattered between people.
- With the system
- A customer record with the conversation attached.
Follow-up
- Before
- The next action relies on memory.
- With the system
- Open work has an owner and a follow-up.
Handoff
- Before
- The customer starts again.
- With the system
- The next person receives the context.
Built aroundyour operation.
011–2 weeks
Audit
We study your operations, find where automation pays back most and record the “before” numbers.
DeliverableWorkflow map + baseline
024–8 weeks
Build
Fixed scope, fixed price, starting from a Dekhval product where one fits.
DeliverableConnected system + rules
03Launch
Launch
We train your team and run alongside your old process until you trust it.
DeliverableTraining + parallel run
04Every month
Look After
Dekhval Care: monitoring, fixes and improvements, with a value report against the Audit baseline.
DeliverableChange log + value report
Your questions,answered.
How long does a project take?
The Operations Audit takes 1–2 weeks. The system build takes 4–8 weeks after that. We agree the scope before building and train your team before launch.
How does pricing work?
A fixed build fee, then a monthly Dekhval Care fee. We discuss the price once we understand your operation and scope.
Who owns the data?
Your data belongs to you. Hosting and code ownership are agreed in the contract.
Who approves important actions?
Your team does. We agree approval rules during the audit. Actions are recorded so you can review what happened and why.
Book a 30-minuteoperations review.
Tell us where the time goes. We’ll show you what we’d automate first.
- We’ll call you within 24 hoursAt a time that suits you
- Discovery consultationWe understand your needs together
- System build in 4–8 weeksFixed scope, training and a supported launch