The morning inbox
Questions arrive across channels. The team has to find the customers ready to buy and check stock before replying.
Dekhval Commerce
From the first messageto the doorstep, looked after.
For growing e-commerce and D2C brands with an order team, several couriers and cash on delivery. AI answers customers, confirms orders, books couriers, checks returns and reconciles the money coming back.
Where the daygoes.
Orders before dispatch
Confirmations and copying addresses into courier panels take time away from the next sale.
Returns arriving
The parcel is back. Someone still needs to check the contents and update the order and stock.
Cash at the end of the day
The owner matches orders, courier invoices and payouts to find out what is still due.
One operation,start to finish.
- 01
Answer and take the order
Kotha answers from live stock on WhatsApp, Messenger or web chat. The order keeps its conversation attached. A person takes over when needed.
- 02
Check the customer history
Kotha brings previous orders and returns into view. Your team decides whether an order needs an advance or another check.
- 03
Confirm before dispatch
Chalan confirms the order with the customer. Phone confirmation through Swar is still in development and is not included.
- 04
Book and dispatch
Chalan books the courier and builds the manifest by scanning parcels. Your team works from a dispatch list.
- 05
Track and receive returns
Chalan tracks delivery and flags parcels that were not picked up or scanned. Returned parcels are checked for missing or incorrect contents.
- 06
Match cash and invoices
Chalan and Khata compare money collected with money due and match courier invoices to orders. Your team reviews the exceptions.
- 07
Review the morning briefing
Orders, returns, cash and stock alerts come together in a briefing. Important actions follow the approval rules agreed with your team.
- 08
Review the value each month
The monthly report compares work done, time saved and money recovered with the audit baseline. We publish no result until it is confirmed.
The enginesinside.
Commerce uses Kotha for conversations, Chalan for orders and delivery, and Khata for stock and money. Reports, alerts, approvals, follow-ups, connections and an action log are built in. Voice calls are still in development. Photos, video and content are scoped separately through Dekhval Studio.
Works withwhat you use.
We review your existing tools in the audit and agree each connection before the build. The scope includes how access, approvals and exceptions will work.
- Messenger
- Web chat
- Your website
- Your couriers
- Your accounting tools
A D2C fashion brand
Client identity withheld. The screens below show the demo with sample data.
Problem
Customer conversations, orders, couriers, returns and cash on delivery were kept in sync by hand.
Built
A connected Commerce system from the first customer message through delivery and courier payment matching.
Scope
Conversations, orders, dispatch, returns, stock alerts, courier payouts, daily reports and a report of work the system did.
Demo, sample data
Demo, sample data
Demo, sample data
Demo, sample data
Demo, sample dataFrom manual workto a connected flow.
Inbox
- Before
- Conversations and orders kept separately.
- With the system
- The order keeps the customer conversation and history.
Confirmation
- Before
- A manual list of orders to chase.
- With the system
- Confirmed orders and the cases needing a person are visible.
Dispatch
- Before
- Addresses copied into courier panels.
- With the system
- Courier booking and a scanned parcel manifest.
Returns
- Before
- A parcel comes back with no contents check.
- With the system
- Returns are received and exceptions are flagged.
Cash on delivery
- Before
- Payouts and invoices matched by hand.
- With the system
- Orders, invoices and cash are matched for your team to review.
Built aroundyour operation.
011–2 weeks
Audit
We study your operations, find where automation pays back most and record the “before” numbers.
DeliverableWorkflow map + baseline
024–8 weeks
Build
Fixed scope, fixed price, starting from a Dekhval product where one fits.
DeliverableConnected system + rules
03Launch
Launch
We train your team and run alongside your old process until you trust it.
DeliverableTraining + parallel run
04Every month
Look After
Dekhval Care: monitoring, fixes and improvements, with a value report against the Audit baseline.
DeliverableChange log + value report
Your questions,answered.
Do we need to change our website or courier?
We build around what you already use. The audit confirms the connections to your website, couriers and tools.
Does it reply in Bangla?
Yes. Kotha handles written conversations in Bangla and English, using your product information and the way your team talks to customers.
What if an order needs a person?
The conversation is handed over with its context when the system is unsure. Every order can be checked before dispatch.
How long does a project take?
The Operations Audit takes 1–2 weeks. The system build takes 4–8 weeks after that. We agree the scope before building and train your team before launch.
How does pricing work?
A fixed build fee, then a monthly Dekhval Care fee. We discuss the price once we understand your operation and scope.
Who owns the data?
Your data belongs to you. Hosting and code ownership are agreed in the contract.
Who approves important actions?
Your team does. We agree approval rules during the audit. Actions are recorded so you can review what happened and why.
Book a 30-minuteoperations review.
Tell us where the time goes. We’ll show you what we’d automate first.
- We’ll call you within 24 hoursAt a time that suits you
- Discovery consultationWe understand your needs together
- System build in 4–8 weeksFixed scope, training and a supported launch