Privacy Policy

Last updated: February 8, 2026

dekhval (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We collect the following types of information:

Contact Form Submissions

When you submit our contact form, we collect:

  • Your name
  • Business name
  • Phone number
  • Email address
  • Your message

Service Usage Data

When you use our platform, we may collect data related to your business operations as processed through our AI system, including inventory data, order information, customer interactions, and financial records that you provide or generate through the Service.

WhatsApp Interactions

When you interact with dekhval through WhatsApp, we process the messages you send to our business number to provide our AI-powered services. This includes text messages, media files you share, and metadata associated with your WhatsApp communications.

Website Analytics

We may collect non-personally identifiable information such as browser type, device type, pages visited, and referring URLs to improve our website experience.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Service
  • Respond to your inquiries and support requests
  • Process your business operations through our AI system
  • Send important notifications about your account or the Service
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Storage & Infrastructure

Your data is stored on our self-hosted infrastructure. We use Pocketbase as our backend database, hosted on our own servers managed through Coolify. This means your data is not stored on third-party cloud platforms—we maintain direct control over the infrastructure where your information resides.

Our website is a static site hosted on Cloudflare Pages. The website itself does not store personal data; contact form submissions are transmitted directly to our self-hosted Pocketbase instance.

4. WhatsApp Data Handling

Our Service integrates with WhatsApp to provide AI-powered business operations. When you communicate with dekhval via WhatsApp:

  • Messages are processed by our AI system to fulfill your business operation requests
  • We store conversation history to maintain context and improve service quality
  • WhatsApp's own privacy policy also applies to messages sent through their platform
  • We do not share your WhatsApp messages with third parties except as necessary to provide the Service

5. Third-Party Services

We use a limited number of third-party services to operate:

  • Cloudflare: Website hosting and CDN
  • WhatsApp (Meta): Messaging platform for AI-powered business operations
  • AI model providers: To power the conversational AI features of our Service

Each of these services has its own privacy policy governing their handling of data. We encourage you to review their policies.

6. Data Security

We take reasonable measures to protect your information, including:

  • Encrypted data transmission (HTTPS/TLS) for all web communications
  • Self-hosted infrastructure with controlled access
  • Regular security reviews of our systems and processes

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Contact form submissions are retained for the purpose of responding to your inquiry and for a reasonable period thereafter.

If you wish to have your data deleted, please contact us using the information below. We will process your request within a reasonable timeframe, subject to any legal obligations to retain certain records.

8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, subject to legal requirements
  • Withdraw consent for data processing where applicable
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and notify you through the Service or other communication channels where appropriate.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us: